Refund & Returns Policy
We want you to love every purchase from NOELIENNE.
If you are not completely satisfied, you may request a return within the applicable return period, subject to the conditions below and any rights you have under applicable consumer law.
Return Conditions
Returned products must:
- Be unworn
- Be unused
- Be unwashed
- Have all original tags attached
- Be returned in the original packaging where reasonably possible
- Show no signs of damage caused after delivery
Returns that do not meet these conditions may not qualify for a refund where permitted by law.
Non-Returnable Items
Certain products cannot be returned for hygiene or legal reasons where permitted by applicable law.
Refund Process
After receiving your return, we will inspect the item.
If approved, your refund will be processed to the original payment method.
The processing time depends on your payment provider.
Damaged or Incorrect Orders
If you receive a damaged, defective or incorrect item, please contact us promptly with:
- Your Order Number
- Photos of the Item
- A Description of the Issue
Our support team will work with you to resolve the issue as quickly as possible.
Exchanges
If exchanges are available, please contact our customer support team before returning your item.
Exchange requests are subject to stock availability.
Contact
For return enquiries, please contact:
Email: info@noelienne.com
